My Little Loves Wax Co currently ships to UK addresses.
We charge a £4.75 flat fee shipping fee and use Royal Mail Second Class Signed For. Items are dispatched within 7 working days at which point you will receive a dispatch email.
Returns are accepted within 14 days starting from the day of receiving your order. Please contact firstname.lastname@example.org to initiate your refund, including your order number. Items need to be returned in the condition they were sent with all packaging for a full refund of the item, this does not include postage. We do not cover return postage.
Please remember once a refund it initiated this can take a few days to be returned to you. Please note sale items and gift vouchers are non-returnable. It is recommended that Royal Mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection and if the goods are found to be in the condition they were sent in we will refund the cost of the products returned.
Any returns lost in the mail service are not the responsibility or liability of My Little Loves Wax Co, it is you the consumer that must file a claim with the courier service you used. All made to order and personalised items are non-returnable unless they are faulty.
If the items are faulty when the consumer receives them, the consumer must notify My Little Loves Wax Co upon receipt of faulty goods. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We're always here to help, so please get in touch any time to discuss any issues or problems with your order. You can either email us at email@example.com or contact us via our social channels on Facebook or Instagram.